This Returns Policy outlines the terms and conditions governing the return of products purchased . We strive to ensure customer satisfaction by addressing issues related to product quality, damage, expiration, or defects. Please read this policy carefully before making a return request.

1. Eligibility for Returns

We accept returns under the following circumstances:

1.1 Product Damage:

You are eligible for a return if the product you received is damaged or broken.

1.2 Product Expiration:

You may request a return if the product you received is expired or has a shorter shelf life than indicated at the time of purchase.

1.3 Quality Issues:

If the product does not meet the expected quality standards, you may request a return.

2. Return Period:

You must request a return within 7 days from date of product payment. After this period, we will not accept any return requests, and the sale will be considered final.

3. Ineligibility for Returns:

We do not accept returns for any inconveniences related to orders Amazon including Amazon not accepting invoice, Amazon not allowing listing etc.This includes, but is not limited to, issues related to shipping delays, change of mind, or incorrect product selection.

4. How to Initiate a Return:

To initiate a return for an eligible product, please follow these steps:

4.1 Contact Customer Support:

Reach out to our customer support team . Provide your order details, a clear description of the issue, and any supporting evidence (e.g., images) to help us assess the situation.

4.2 Return Authorization:

Once your return request is approved, you will receive a return authorization and instructions on how to return the product.

4.3 Return Product:

Pack the product securely and return it to the provided address, adhering to the instructions given. You are responsible for the cost of return shipping.

5. Inspection and Refund:

5.1 Product Inspection:

Upon receiving the returned product, we will inspect it to verify the issue stated in the return request.

5.2 Refund:

If the product is found to be eligible for a return, we will process a refund. The refund will be issued in the same payment method used for the original purchase within 90 days.

5.3 Timeframe:

Refunds may take up to 5-7 business days to appear in your account, after we recieve the product.

6. Product Replacement:

In some cases, we may offer a replacement for the damaged or defective product instead of a refund. The choice between a refund or replacement is at our discretion.

7. Contact Us:

If you have any questions or need assistance regarding our Returns Policy, please contact our customer support team.

By making a purchase on hafamart Store, you agree to abide by this Returns Policy. We reserve the right to amend or update this policy, and any changes will be reflected here. Please review this policy periodically for any updates.